Returns & Refund Policy

Returns Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note we do not offer free returns.

How to Return Your Item

Our returns process is simple. Follow the steps below to initiate your return.

Step 1 — Visit your account to request a return.
Step 2 — Let us know using the self-return option why you are returning the item/s.
Step 3 — Wait for a returns approval email from us with further instructions.
Step 4 — Send your item back to us securely to the address provided in your returns approval email.
Step 5 — Once we receive your item we will process your return within 1-2 business days.

If you do not have access to a printer, please include a handwritten note with your return stating your full order details. Failure to include your order information will result in a delay in processing your return.

Important Things to Know

You have 30 days from the date your parcel is delivered to return unwanted item(s). Returns requested after 30 days will be rejected.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging including any chokers.co.uk branded gift bags and gift boxes. Missing or damaged gift boxes will be charged at £4.99.

Buyers are responsible for the safe return of goods. Standard untracked post is not considered a secure method of return. We strongly advise customers to use a tracked and insured service up to the value of the goods being returned. chokers.co.uk cannot be held responsible for items lost or damaged in return transit, as stated in our terms and conditions. We cannot offer refunds, exchanges, or store credit for returns lost in transit.

Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

Pierced items (earrings, body rings, and similar) — excluded for hygiene reasons in accordance with UK consumer law.
Custom and personalised items — including custom letter items, name/word items, and engraved pieces, as these are made to order.
Gift cards — all gift cards are digital and non-returnable.

Sale items cannot be returned for a refund or exchange, however if a sale item arrives faulty or damaged please contact us within 24 hours of delivery and we will arrange a replacement.

Exchanges

The fastest way to get the item you want is to return your original item and, once the return is accepted, place a new order for the replacement.

Damages and Missing Items

Please inspect your order upon receipt and contact us within 24 hours if your item is defective, damaged, missing, or incorrect. You can reach us at hello@chokers.co.uk and we will evaluate the issue and make it right.

Returning from Outside the UK

Customs declarations for all international returns (including the EU) must be marked 'Returned goods. No commercial value'.

European Union — 14-Day Cooling Off Period

If your order is being returned from within the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification. As above, your item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 1-2 business days of us receiving your return. Please allow additional time for your bank or card provider to process and post the refund to your account.

If more than 5 business days have passed since we received your return and you have not received your refund, please contact us at hello@chokers.co.uk.

Returns Address

CHOKERS.CO.UK
PO Box 174
Liverpool
United Kingdom
L10 2WA

You can track the progress of your return at any time by visiting your account.