Skip to content

Buy 2, Get 1 Free On All Plain Chains & Earrings

Cart

Your cart is empty

Returns & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to return it to us. Please note we do not offer free returns.

How to return your item:

Our returns and exchange process is super simple. Follow the simple steps below to initiate your return.

  • Step 1 - Visit your account to request a return HERE
  • Step 2 - Let us know using the self return option if you'd like a refund or an exchange.
  • Step 3 - Send your item back to us using the address label and return form provided.
  • Step 4 - Once we receive your item we will process a refund or send a replacement within 2-3 working days.

Note: If you do not have access to a printer, please include a hand written note with your return stating the full return details.

Things to know...

In the interest of hygiene, we cannot accept refunds or exchanges on pierced items or custom lettered items. 

You have 30 days to return your unwanted item(s) back to us from the date your parcel is delivered. Please note we do not offer free returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging including chokers.co.uk branded gift bags and gift boxes.

Important Note: Buyers are responsible for the safe return of goods, standard untracked post is not considered a secure method of returns, we strongly advise customers to use a tracked and insured method of posting, any loss or damage to items the buyer will need to claim for from Royal Mail or their carrier of choice, chokers.co.uk cannot be held responsible for the return of goods.

Returning from outside the UK?
Customs declarations for all International (Including the EU as of 1st Jan 2021) returns must be marked 'Returned goods. No commercial value'

Start your return by using the above link to your account, email us if you need further help with your return, you can contact us at retruns@chokers.co.uk. Please note that returns will need to be sent to the following address:

CHOKERS.CO.UK
PO Box 174
Liverpool
L10 2WA

You can track the progress of your return HERE 

Once we receive your return we will process a refund or send your replacement within 2-3 working days.


Damages and Missing Items:
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged, missing or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
For hygiene reasons we are not able to accept return of pierced items such as earrings and body rings.

Custom and personalised items such as custom Letter and Name/Word items cannot be returned for exchange or refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 5 business days have passed since we’ve approved your return, please contact us at hello@chokers.co.uk.